Department of Employment and Labour
The Occupational Health and Safety Act for field service teams
The Occupational Health and Safety Act 85 of 1993 requires every employer to provide a working environment that is safe and without risk to health, so far as reasonably practicable, including for technicians on other people's premises. That means risk assessments, training, safe work procedures, appointments and incident reporting. Omni Field keeps the checklists, attendance and training records as evidence.
Checked 2026-09-09 against Department of Employment and Labour, Occupational Health and Safety Act 85 of 1993 and regulations. Updated 2026-09-09. Not legal advice.
The employer's duties
The Act places the general duty on the employer: to provide and maintain, as far as is reasonably practicable, a working environment that is safe and without risk to the health of employees. For a field service business that environment is wherever the technician is sent, so the duty travels to the client's site, the roof, the roadside and the van. It includes identifying hazards, assessing the risks, providing information, training and supervision, providing the equipment and protective gear the risk requires, and enforcing the measures.
Employees have duties too, to take reasonable care and to follow the procedures, and the Act requires the employer to consult with them through health and safety representatives where the workforce is large enough.
Regulations that reach trades
The Act carries regulations that name particular hazards. The Construction Regulations apply to construction work, which includes much electrical, plumbing, roofing and solar work on buildings, and require risk assessments, a health and safety plan, competent appointments and fall protection plans for work at height. The Electrical Installation Regulations, the Pressure Equipment Regulations for gas, the Driven Machinery Regulations and the Hazardous Chemical Agents Regulations each apply to the work they name.
Section 24 requires certain incidents, including any injury that leads to lost time beyond the day, to be reported to the Department, and the General Administrative Regulations require incident records to be kept.
What the records need to show
An inspector, an insurer or a client's safety manager asks for the same things: the risk assessment for the work, the safe work procedure, evidence that the technician was trained and inducted, the appointment letters for supervisors and competent persons, the toolbox talk and attendance record for the day, the equipment inspection register, and the incident register. Paper versions of these exist in most businesses and are rarely where the work is.
A digital checklist completed on the phone at the start of the job, with the technician's attendance verified against the site and their training record on file, is the same evidence in a form that can be produced the same day.
What Omni Field does about this
- Site-specific safety checklists and risk assessments are completed on the job card on the phone before work starts, with photographs and a signature, and stay on the job. Mobile Field Service App
- Training, inductions, first aid and safety appointments sit in the certification register with expiry alerts, and a technician without a required certification can be blocked from the job. Team Certification Management
- Attendance is verified by geofenced clock-in, so the record shows who was on which site and when, which is the first question after an incident. GPS Tracking & Geofencing