Question 1

What is the difference between a work order and a job card?

Accepted Answer

Mostly the industry that uses the word. A work order is the maintenance and facilities term for an authorised piece of work: what is to be done, where, by whom, and by when. A job card is the South African trade term for the same record, with the emphasis on what was actually done on site, the parts used, the time taken and the customer's sign-off. In Omni Field both are the same job record, so a facilities manager raising work orders from the client portal and a plumber completing job cards on the phone are looking at one object. The glossary entries for both terms describe the wider industry meaning; the practical point is that you do not have to keep two systems or two vocabularies, and the invoice is built from the same record either way.

Question 2

Can work orders be generated automatically for maintenance contracts?

Accepted Answer

Yes. A recurring job template holds the customer, the site, the tasks and the schedule, and Omni Field generates the work orders from it on a daily, weekly, monthly or custom cadence, assigns them if you have set a default technician, and places them on the calendar. A quarterly HVAC service, a monthly pest treatment or a weekly cleaning visit therefore appears on the schedule without anyone raising it by hand, and the technician sees it in the day view like any other job. Recurring jobs are included on the Growth plan and can be added to PaYu as a paid add-on. Each generated work order is completed, photographed and signed like a once-off job, so the contract builds up a service history per site that you can show the customer or use when the contract comes up for renewal.

Question 3

Can my customers raise their own work orders?

Accepted Answer

Yes, through the client portal, which is included from the PaYu plan upward. A customer signs in to their own portal, sees their jobs, quotes, invoices and statements, and submits a service request describing what they need. The request lands in your inbox as a job to schedule, and the customer can follow its status. That is useful for property managers, body corporates and commercial clients who raise work regularly and want a record of what they asked for and when. The portal is customer-facing and separate from the team app, so a client never sees another client's work or your internal notes. Customer notifications about the resulting job still go out by email and WhatsApp from the job record, so the portal and the messages tell one story. The request keeps the customer's own words, so the technician arrives knowing what was asked.

Question 4

Does it track the equipment a work order was done on?

Accepted Answer

Yes. Assets and equipment are recorded per customer site, for instance a geyser, an air conditioning unit, an alarm panel, a generator or a pump, with their details and a service history. A work order can be linked to the asset it concerns, so the next technician sees what was done to that unit before and when, and a maintenance schedule can be attached to the asset so its service visits generate themselves. Each asset can carry a QR code for the site, so a technician scanning it on arrival opens the right record. The module was rebuilt in 2026 as Assets and Equipment and is available on the Business plan and as an add-on elsewhere; the inventory side, parts and stock levels across vehicles, is separate and starts on PaYu.

Question 5

How much does work order software cost?

Accepted Answer

Omni Field publishes its prices in Rand with VAT included. The Free plan is R0 for up to two users and 300 jobs a month and covers once-off work orders, scheduling, job cards, quotes and invoices. PaYu is R149 a month plus R149 per technician seat and R99 per admin seat, with recurring jobs, live tracking and other capabilities purchasable as individual add-ons. Growth is R349 a month including one technician seat, then R349 per extra technician and R199 per admin seat, and includes recurring jobs, the client portal, GPS tracking and the Xero and Sage integrations. Business is quoted and includes asset management and project management. There is a 30 day trial on the paid plans, no credit card is required, and there is no fixed-term contract. Annual billing is available. The pricing page is the source of truth and reads the same rows that billing uses.

Work order management software for field teams

Work order or job card: the same record

The life of a work order

Recurring and planned work

What it costs

What Omni Field does here

Common questions

Start on the free plan