Question 1

Is there a job card app for Android and for iPhone?

Accepted Answer

Yes, one app for both. Omni Field's field app is a progressive web app, which installs to the home screen from the invitation link on Android and on iPhone and behaves like a native app once installed: its own icon, full screen, push of updates without an app store release. A team with a mix of phones runs the same app with the same job cards, and a technician who changes phones installs it again from the same link. The same account also opens in a desktop browser for the office, so a dispatcher, a bookkeeper and a technician are looking at one job record from three different screens. There is nothing to sideload and no separate iOS or Android build to keep in step, which is also why fixes reach every phone on the next open rather than on the next store approval.

Question 2

Does the job card app work offline on site?

Accepted Answer

It is offline tolerant rather than fully offline, and it is worth being precise. Once a technician has opened their day, the job cards are on the phone. If the signal drops on site, they can keep filling the card in: photos, notes, task ticks, parts used, time and the customer's signature are all captured locally and held in a sync queue. When the connection returns, the queue sends and the office sees the completed card. What the app cannot do without a connection is download jobs it has not seen yet, send a WhatsApp or email to the customer, or take a card payment; those wait. For most trades that pattern works: open the day while connected, work through it, and let the app catch up between sites. It is not a replacement for a full offline database, and we do not describe it as one.

Question 3

Can a technician invoice and take payment from the app?

Accepted Answer

Yes, where the office has turned it on. The invoice is built from the job card, so the parts and labour the technician recorded are already on it, and the technician sends it from the phone by email or WhatsApp with a Paystack payment link. The customer pays by card or instant EFT on their own phone, the payment is recorded against the invoice, and the money lands in the business bank account in two to three business days with a 1% transaction charge and no separate merchant account. The office keeps control of who may invoice: the permission is a role setting, so a business that prefers the office to review every invoice before it goes out can keep it that way and still let technicians complete the card on site. Deposits, discounts and purchase order numbers are handled on the invoice itself.

Question 4

How does the app track where a technician is?

Accepted Answer

Two ways, both visible to the technician. Clock-in and clock-out are recorded from the app and checked against the geofence of the site the technician is meant to be at; a clock-in from outside the zone is flagged for the office to review rather than blocked or silently accepted, and the timesheet carries the result. Live GPS tracking, which shows where each technician is during working hours and raises arrival, departure, idle and offline alerts, is part of the Growth plan and available on PaYu as a paid add-on. Tracking runs only while the technician is clocked in and has given consent in the app, the consent is recorded, and the office can see a day's trail afterwards for mileage. It is location tracking of people during work, not a vehicle tracker, and it does not run outside working hours.

Question 5

What does a technician need to get started?

Accepted Answer

A phone with a browser and an invitation. The office adds the technician under Settings and the invitation email carries the link; the technician opens it, installs the app to the home screen, sets a password and sees their day. Nothing needs to be typed in from the office side beyond the name and email. A technician who is also invited to a second company, for instance a subcontractor working for two firms, switches between them inside the app. The Free plan covers up to two users, so a sole trader and one helper can run the app at R0. From PaYu, each technician takes a seat at R149 a month, VAT included, and the seat can be moved to a new technician when someone leaves. Admin seats, for office staff who run the dashboard, are priced separately; viewers are free on every plan.

Job card app for Android and iPhone

One app for both phones, installed from a link

What a technician does in it

When the signal drops

What the office sees

What it costs

What Omni Field does here

Common questions

Start on the free plan