Question 1

Do technicians need company phones?

Accepted Answer

Not necessarily. Omni Field's technician app is an installable progressive web app, so it runs from the browser on Android and iOS without a store download or a standardised handset. If you use personal devices, agree in writing what is collected during working hours.

Question 2

What happens to work captured with no signal?

Accepted Answer

It is held in the app's sync queue and uploaded when the connection returns, so entries are not lost. The app is offline tolerant rather than fully offline, so treat a sync as a step in the process rather than assuming every feature behaves identically without a network.

Question 3

How much tracking is reasonable?

Accepted Answer

Enough to run the work, no more. Working hours only, with a written explanation to the team of what is recorded and why. Under POPIA, location data about employees is personal information, so it needs a defensible purpose and proportionate retention.

Mobile workforce management