Question 1

Should ageing run from the invoice date or the due date?

Accepted Answer

Either works as long as you are consistent. Invoice date is stricter and shows the full delay including your own terms. Due date is kinder and shows only genuine lateness. Choose one, write it down, and do not switch mid-year.

Question 2

What is the fastest way to improve invoice ageing?

Accepted Answer

Invoice the same day the job is completed. In most service businesses the largest delay is not the customer, it is the gap between the technician finishing and the office raising the invoice, which is usually caused by waiting for a paper job card.

Question 3

Do payment reminders actually help?

Accepted Answer

Yes, particularly early ones. A polite reminder shortly after the due date resolves most administrative non-payment before it hardens into a dispute. Omni Field supports automated reminders on overdue invoices so the chase happens on schedule rather than when someone remembers.

Invoice ageing