Question 1

What is the difference between asset management and inventory management?

Accepted Answer

Asset management tracks identified items over their life: this specific unit, at this address, with this history. Inventory management tracks quantities of interchangeable stock: how many of a part you hold and where. One is about identity, the other about count.

Question 2

Do I need serial numbers?

Accepted Answer

For anything you will service more than once, yes. Without a serial number you cannot tell two identical units apart, and the service history becomes a site-level guess rather than an item-level record. It is the field that makes the whole register work.

Question 3

Can technicians see asset history on site?

Accepted Answer

In Omni Field, yes. Customer assets carry model, serial, warranty and maintenance history, and are linked to the customer and their jobs, so the technician app can show what was done before. QR labelling lets an item be pulled up directly.