Question 1

Which eThekwini trades does it cover?

Accepted Answer

Plumbing, electrical, HVAC in high humidity, pest control, roofing and building maintenance, the work Durban's climate and coastline generate. Storm-season roofing call-outs can be prioritised and dispatched, while recurring maintenance for coastal corrosion runs on a schedule. Every visit adds photos and notes to that property's record.

Question 2

Does it work in outer areas with weak signal?

Accepted Answer

The mobile app is offline-tolerant, so technicians working outside eThekwini's stronger coverage keep capturing job details, photos and signatures, and the queue syncs when signal returns. It is built for coverage gaps rather than permanent disconnection. The office sees the update as soon as the phone reconnects.

Question 3

How do customers hear about a storm-day reschedule?

Accepted Answer

You reschedule the job and the customer is notified by email and WhatsApp, the two customer channels Omni Field supports. There is no customer-facing SMS channel. Each message is logged against the job, so when a storm day forces twenty reschedules you can see exactly who was told what and when.

Question 4

What does it cost in KwaZulu-Natal?

Accepted Answer

The same as anywhere in South Africa: Free at R0, PaYu at R119 per month plus R99 per technician seat, Growth at R349 per month including one technician with extra seats at R189, and Business on a custom quote. All advertised prices include 15% VAT and billing is processed in Rand.

Job Management Software for eThekwini's Service Professionals