Question 1

How should a service business schedule around load shedding?

Accepted Answer

Check the published schedule for the areas you are working in, put power-dependent work outside those windows, and fill the windows with surveys, quotes and inspections. Message affected customers before the visit rather than rebooking on their doorstep.

Question 2

Does Omni Field know the load shedding schedule?

Accepted Answer

No. Omni Field does not read load shedding schedules or reschedule jobs automatically. The dispatcher makes that call. What the platform provides is a calendar that makes rescheduling quick and email and WhatsApp updates so customers hear about a change promptly.

Question 3

Will the technician app work during an outage?

Accepted Answer

The app keeps working on the phone and holds entries in a sync queue when the connection is unavailable, uploading them once signal returns. It is offline tolerant rather than fully offline, so expect a sync rather than assuming identical behaviour without a network.

Load shedding