Question 1

Is a quote legally binding?

Accepted Answer

An accepted quote generally forms part of a contract, which is exactly why the scope and exclusions matter as much as the number. An estimate is usually treated as indicative. Get advice on your own contract terms rather than relying on a general statement.

Question 2

Can I change a quote after the customer accepts it?

Accepted Answer

Only by agreement, which is why variations should be quoted and accepted in writing before the extra work starts. Discovering additional work is normal. Doing it first and invoicing it afterwards is what causes the argument.

Question 3

Should quotes include VAT?

Accepted Answer

If you are VAT registered, show the price the customer will actually pay, with VAT stated. Omni Field's own advertised prices include 15 percent VAT for the same reason: a number that changes at checkout erodes trust.

Quote vs estimate